DNV-GL PLATINUM Class in Marine Service
Finanzauto has been awarded, for the second time in a row, the maximum classification of PLATINUM after having successfully passed the audit carried out by DNV-GL against Caterpillar’s “Marine Service Assessment” (MSA) standards.
MSA (Marine Service Assessment) is a tool intended to measure and improve the service quality levels on the basis of 82 requirements every Caterpillar® official dealer must meet. The actual assessment is completed by DNV-GL, one of the most prestigious and experienced classification societies.
In November 2015, as a result of a long and thorough audit, DNV-GL awarded Finanzauto the double marine certification for both the Caterpillar and MaK ranges of engines the company sells and services at its top PLATINUM class.
This certification gives Finanzauto recognition as one of the best worldwide dealers for expertise, best practices and capabilities to service Caterpillar and MaK engines.
This recognition is extremely important for us and a new drive in our endeavor to provide a service quality at full customer’s satisfaction. This is the proof of the Service Excellence our customers should expect from us and their trust will be highly encouraging for our continuous improvement efforts.